Right as rainy

If you want someone or something to ruin your day in 5 minutes flat, there are a few ways. Try to phone Telkom. Or go to the Licensing Department. The taxman is always an entertaining choice. Oh, been there done that? Well, here’s a new approach. Why don’t you try HP South Africa for size? I did this morning – and I still wish I hadn’t.

Not only have their consultants a rather ‘flexible’ idea of customer support – one time I tried to get a repair status update and was passed on through nine people before I lost my temper – if you want to, the fun starts before you even speak to someone. (continue reading…)